STORE TERMS
SHIPPING, RETURNS, REFUNDS PAGE:
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Return Policies
carolineeva.com is dedicated to customer satisfaction. The following conditions apply:
- All monogrammed and personalized items are non-returnable and non-refundable*
- Shipping fees are non-refundable*
- Exchanges are accepted on SPECIFIC items only!
- PLEASE look your order over carefully to make sure that all monograms and names were done correctly!
- PLEASE make sure that you have chosen the correct fabric and pattern choices.
*Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund
Shipping Policies
Shipping to and from carolineeva.com is at the customer's expense and varies according to weight, size, shipping type and location. All items will be shipped ground via UPS.
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